Appointments at Scott Road
We are experiencing very high call volumes about coughs, colds, sore throats, diarrhoea etc. Please look at this information before calling us. You can also seek advice from any pharmacist and NHS direct on 0845 4647
To book an appointment call 01904 724400 (option 1)
Alternatively ask for a unique password and login details when you next come to the surgery which will allow you to book doctors appointments on line here on the website.
Surgery telephone lines are open Monday – Friday from 8.00 – 6.00
Presciptions can be collected Monday - Friday 8:00 to 6:00
Appointment times are generally 8.30 - 11.00 am and 3.00 – 5.30 pm
In response to feedback from our patients we have recently introduced a change to our appointment system. 60 – 70% of appointments are now available to be booked up to 2 weeks in advance.
Same Day Service
For medically urgent problems that need to be dealt with on the day they arise we offer a Same Day Service.
When you need to be seen on the same day you will be cared for by our Same Day Team. The receptionist will ask you for a telephone number where you can be contacted by a member of the Same Day Team (we aim to return all calls within 30 minutes) who will undertake a telephone assessment of your problem.
Sometimes it is possible to conclude the matter over the telephone but if it is not then you will be offered a medically urgent appointment either with the Same Day Care doctor or nurse themselves or with the GP you usually see.
To accommodate patients who find it difficult to get to see their doctor during normal opening hours, usually because of work commitments, we offer limited extended opening. These appointments must be booked in advance.
Extended opening surgery times are as follows:
Alternate Monday/Tuesday mornings: 7.15 – 7.45 am
Alternate Tuesday/Wednesday evenings: 6.30 – 7.30 pm.
Saturday morning: 8.30 – 9.30 am
Do you need to see a Doctor or a Nurse?
When you telephone for an appointment you will be asked if it is something a nurse can deal with. Practice Nurses are experienced in dealing with a wide range of health issues including:
Contraception, asthma, baby and travel vaccinations, ear care, dietary advice, health promotion, smears, blood pressure monitoring, diabetes, dressings/stitch removal, women’s health, stop smoking support, health checks, ECGs.
They also review patients with Coronary Heart Disease and Pulmonary disease.
We also have 2 Prescribing Nurses. If you have one of the conditions listed below please ask for an appointment with Anne or Gill rather than a Doctor:
Acne, asthma, back pain, boils/abscesses, constipation, coughs, cystitis, diarrhoea & vomiting, discharging or red eye, ear ache, eczema, female problems, foot problems, hay fever, headache, head lice, heartburn/indigestion, insect bites, intestinal worms, emergency contraception, oral contraception, piles, sinus problems, skin rashes and infections, scabies, sore throat, strains and sprains, thrush, vaginal discharge.
You can, of course, choose which Doctor you see. You may have a special reason to see a male or female Doctor or you may want to see one of the Doctors who has a special interest, or you may feel you want a second opinion. It’s your choice. However we would strongly advice you to stick to one GP where possible - especially for the management of an ongoing problem. The best way to do this is to plan and book ahead. We will always do our best to accomodate your exact wishes but please understand that this is not always possible in busy times.
A growing number of patients are happy to have a telephone consultation – confident that their problem can be sorted out over the ‘phone. When you call for an appointment you will be asked … is this something that can be dealt with over the telephone? If it is then your Doctor will call you back at the earliest opportunity. In certain cases you may be advised that a face-to-face appointment is needed.
We do very few home visits but will, of course, visit people at home where their medical conditions makes it impossible for them to leave home. Except in an emergency situation, visits need to be requested by 11.00 am so that Doctors can plan their rounds. Most home visits are to see elderly patients. Children will be seen much more quickly and be able to
start treatment sooner if they are brought to the surgery.
Practice Nurse Appointments
These work in a similar way to booking an appointment with a Doctor. Most appointments with a Nurse can be booked in advance, however if you have a minor illness you will usually be seen on the same day. Telephone consultations are also available.
Contacting a Health Visitor
Child Health Clinics are held at Scott Road on Friday 9.00 – 11.00 am. Health Visitor available by appointment, or drop in to weigh your baby. To book an appointment for this clinic phone 01904 724706
You can leave a message for a Community Nurse on 01904 627635.
You can ring 01904 726790 between 8.30 am and 4.30 pm. If you think you are in labour, or if you need advice from the labour ward, please ring 01904 726004.