Appointments
Appointments at Scott Road
To make an appointment call 01904 724400 or call in at the surgery.
The surgery is open Monday – Friday from 8.00 – 6.00 and patients are generally seen from 8.30 – 11.00 am and again from 3.00 – 5.30 pm.
We offer a carefully calculated combination of same-day and pre-bookable appointments. Most patients will want to be seen the same day, but some may prefer to book ahead, especially if they want to see a specific doctor or nurse. We are now able to provide a limited number of appointments each day from Tuesday – Friday that can be booked up to two weeks in advance. Mondays (or Tuesdays following a bank holiday) have all appointments that can only be booked on the day.
For patients who find it impossible to get to the surgery in working hours, we have some appointments available early morning from 7 AM on Mondays and Tuesdays, in the evening until 8 PM on Tuesdays and Wednesdays, and Saturday morning. This services starts on 1st July 2008. Click Extended Hours for more information.
Do you need to see a Doctor or a Nurse?
When you telephone for an appointment you will be asked if it is something a nurse can deal with. Practice Nurses are experienced in dealing with a wide range of health issues including:
Contraception, asthma, baby and travel vaccinations, ear care, dietary advice, health promotion, smears, blood pressure monitoring, diabetes, dressings/stitch removal, women’s health, stop smoking support, health checks, ECGs.
They also review patients with Coronary Heart Disease and Pulmonary disease.
We also have 2 Prescribing Nurses. If you have one of the conditions listed below please ask for an appointment with Anne or Deborah rather than a Doctor:
Acne, asthma, back pain, boils/abscesses, constipation, coughs, cystitis, diarrhoea & vomiting, discharging or red eye, ear ache, eczema, female problems, foot problems, hay fever, headache, head lice, heartburn/indigestion, insect bites, intestinal worms, emergency contraception, oral contraception, piles, sinus problems, skin rashes and infections, scabies, sore throat, strains and sprains, thrush, vaginal discharge.
Which Doctor?
You can, of course, choose which Doctor you see. You may have a special reason to see a male or female Doctor or you may want to see one of the Doctors who has a special interest, or you may feel you want a second opinion. It’s your choice. Please also bear in mind that as 7 of our 10 Doctors work part-time it may not be possible therefore to offer you an appointment with the Doctor you usually see but we will always endeavour to accommodate your request.
Telephone consultations
A growing number of patients are happy to have a telephone consultation – confident that their problem can be sorted out over the ‘phone. When you call for an appointment you will be asked … is this something that can be dealt with over the telephone? If it is then your Doctor will call you back at the earliest opportunity. In certain cases you may be advised that a face-to-face appointment is needed.
Home visits
We do very few home visits but will, of course, visit people at home where their medical conditions makes it impossible for them to leave home. Except in an emergency situation, visits need to be requested by 11.00 am so that Doctors can plan their rounds. Most home visits are to see elderly patients. Children will be seen much more quickly and be able to
start treatment sooner if they are brought to the surgery.
Practice Nurse Appointments
These work in a similar way to booking an appointment with a Doctor. Most appointments with a Nurse can be booked in advance, however if you have a minor illness you will usually be seen on the same day. Telephone consultations are also available.
Contacting a Health Visitor
The Health Visitors based at Scott Road have a direct line – 01904 724706. We have ‘drop-in’ baby clinics on
Tuesdays between 1.30 – 3.30 pm
Friday 9.30 – 11.30 am.
Community Nurses
You can leave a message for a Community Nurse on 01904 627635.
Midwife
You can ring 01904 726790 between 8.30 am and 4.30 pm. If you think you are in labour, or if you need advice from the labour ward, please ring 01904 726004.