Appointments (please see temporary arrangements on our home page)

Requests deemed urgent will be managed within 1 working day and we try our hardest to manage routine/follow up requests within 21 days, this may occasionally be extended due to high demand, staff absence or bank holidays.

If you have worsening symptoms please contact us again or use NHS111.

Routine appointments

To book an appointment call 01757 211750 (option 1).

GP Appointments are released every day. The initial appointment will be a telephone call, if the doctor needs to see you they will arrange a face to face consultation at this time.

Top Tips!

Cancel unwanted appointments: if you don’t need an appointment please let us know so that we can make it available to another patient and therefore minimise waiting times.

Have a second GP you are happy to see! If you know that it can sometimes be difficult to get to see your regular GP aim to have two GPs that know your case well.

This will mean that if one is away, or particularly booked up, there will be a second doctor who knows you well.

If you need to be seen urgently 

When you need to be seen urgently you will be cared for by our Same Day Care (SDC) team. The receptionist will ask you for a telephone number where you can be contacted by a member of the SDC team, and brief details of your symptoms. This enables the SDC team to prioritise their triage list. The SDC team aim to return all calls within three hours, but this depends on other unforeseen circumstances needing their urgent attention. When a member of the SDC team contacts you, they will discuss your symptoms and triage (assess you) over the phone. In some cases it is possible to conclude the matters this way. If not then you will be offered a medically urgent appointment with a Same Day Care doctor or nurse, or with the GP you usually see.

Late Arrivals

If you arrive late for your face to face appointment or contact us to say you will be late for an appointment & still wish to be seen, the receptionist will ask for the reason and advise your clinician. This will be at the clinicians’ discretion, which is due to the GP or Nurse having other patients to see, and priority will be given to those who have arrived on time for their appointment. If the clinician agrees to still see you, you may need to wait until the GP or Nurse can see you.

We do try to accommodate patients who arrive late, but on some occasions you may be advised to re-book your appointment for another day.

Please attend your appointment on time.

Cancellations

If you are unable to attend an appointment for any reason, please inform us as soon as possible so we may offer the appointment to another patient. You can cancel your appointment by:

  • using your personal online details, if you have registered for this service
  • generic email address- scottroad.apptcancel@nhs.net
  • phone - reception 01757 211750 option
  • in person at reception desk
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